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COVID-19 considerations:
we have full COVID-19 protocols based on guidelines and regulations.

COVID-19 considerations:
we have full COVID-19 protocols based on guidelines and regulations.

COVID-19 considerations:
we have full COVID-19 protocols based on guidelines and regulations.

technology alignment manager

who we are:

pim is an award-winning managed service provider for the SMB, healthcare, and local government markets. pim synchronizes people, process, and technology, thereby creating an efficient and secure IT solution. From managed services and help desk support to data center solutions and complex project consulting, we off relationship-based IT solutions customized to our client needs. 

what we are looking for:

The Technology Alignment Manager will provide proactive support to our client base. The successful candidate will be highly customer focused with knowledge on a wide variety of infrastructures, including workstations, servers, printers, networks and vendor specific hardware and software. This position will work primarily within our main office and requires regular travel to our client sites.

qualifications include:

  • 4+ years of recent, relevant hands-on experience
  • Preferred systems experience:
    • ConnectWise
    • Office 365
    • Windows server operating systems
    • Switches and Routers
    • Firewalls and security
    • Sophos platform offerings
  • Excellent written and verbal communication
  • Experience working in the TruMethods framework is highly desirable.

who you are: 

You are a detail-oriented self-starter who takes ownership of your job responsibilities, meets deadlines, and can communicate effectively with teammates, clients, and vendors. You understand the balance between analysis and fixing, and how checklists and standards can produce predictable results. You are driven by proactively preventing problems and implementing best practices that will influence client business success. You enjoy organization metrics, analytics, team camaraderie and multitasking.

a successful technical alignment manager will be able to:

  • Develop, and improve Company standards and best practices. Perform Customer alignment and standards reviews; work predictively towards aligning customers with Company standards.
  • Perform Onsite Alignment and Standards Reviews with key customers.
  • Conduct thorough assessments while verifying\updating accuracy of customers information and documentation.
  • Identify customer technical risks and collaborate with internal teams appropriately.
  • Develop both Business and Technical acumen with key contacts at Customer sites.
  • Maintaining project files and keeping documentation in order.
  • Liaise with, manage, and advise customers, other consultants, and contractors and attend meetings as required

aptitude and interpersonal skills:

  • Experience with TruMethods approach and implementation Highly desirable
  • Strong communication (written and verbal) and interpersonal skills.
  • High level organizational, project management, coordination, and prioritization skills.
  • Show initiative when undertaking tasks.
  • Able to work well both within a team environment and autonomously.
  • Good task management and multi-tasking skills.
  • High degree of confidentiality.
  • High degree of punctuality.
  • Customer service orientation.
  • Ability to work with staff at all levels of the Company.
  • Committed towards undertaking duties efficiently with a strong attention to detail.
  • Professional personal presentation.
  • Awareness of and ability to work in accordance with Company Policies and Procedures.

key performance indicators:

  • Completed Technology Alignment visits according to the set frequency schedule.
  • Accuracy of customers’ Technology Alignment Reports.
  • Quality of Technical recommendations provided back to the vCIO and Internal teams
  • Reduction of reactive noise at assigned customer sites.
  • Intimate knowledge of Customers’ IT Environment.
  • Accuracy of customers documentation.
  • Maintain strong relationships with key customer contacts.
  • Customer and staff satisfaction.
  • Satisfactory achievement of ongoing targets, goals, and objectives as set by the General Manager, Operations Manager, and the Company.
  • Become an expert on a client’s IT infrastructure.
  • Provide predictive support for devices, networks, servers, software and more.
  • Ensure Client IT structure is secure, accessible, and efficient.
  • This role is not sales driven.

what we offer:

  • Competitive pay and year end bonus
  • Generous PTO
  • Continued Education
  • 401K with Matching
  • Medical/Dental/Vision/Life/Disability available