Jr. Network Administrator

 

The Jr. Network Administrator works as the second responder and support liaison for our clients with other vendors and liaison to other departments or subject matter expertise within ProActive. Daily responsibilities include onsite repairs and internal (staff) and external (customer) consultative services, operating and updating the ticketing system, meeting and exceeding internal SLA requirements and providing onsite troubleshooting support to clients.

Specific Duties and Responsibilities:

  • Interact with customers via incoming telephone calls, face-to-face consultation, e-mail, etc. to provide technical support, solving problems and answering client questions to the best of his/her ability in a professional and courteous manner

  • Identify, evaluate and prioritize customer problems and complaints and escalate to appropriate support specialist or service team, group situations requiring urgent attention

  • Analyze customer problems and formulate plans of resolution

  • Research questions using a variety of manuals and resources, work with other consultants and staff to answer customer questions, utilize all technical resources to solve customer problems remotely

  • Willing to learn as he/she progresses in his/her position and as he/she is faced with new questions and situations

  • Expected to stay abreast of current news, system information, problems, changes and updates relevant to our partner clientele

  • Pre-process tickets on ConnectWise Support boards

  • Log all help desk interactions and document resolutions

  • Document, track and monitor problems to ensure a timely resolution

  • Manage and monitor ProActive SMS Maintenance System,when needed

  • Responsible for deployment and monitoring of ProActive SMS Agents, when needed

  • Identify, diagnose, and resolve hardware and software issues related to end users remotely or face-to-face

  • Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to end users both remote or onsite

  • Identifies, completes or schedules repairs to end user equipment

  • Proficient in working with Microsoft Servers / Activity Directories

  • Proficient in working with different brands of Network Switching / Firewall and Router Architecture

  • Provides end users support for all locally installed and LAN-based applications

  • Builds and assists in the configuration of end-user PC desktop hardware, Servers, software, and peripherals

  • Provides support for all printers, faxes, copiers and other peripherals and Apps

 

Job Qualifications & Competencies:

  • Excellent communication skills, both written and verbal; summarize findings concisely to both internal team members and clients

  • Outgoing personality and friendly, professional demeanor on phone and in person

  • Ability to manage productivity without extensive daily oversight and meet reasonable deadlines Ability to work under pressure and attain pre-defined deadlines

  • Attention to detail and exemplary documentation skills are required

  • Ability to multi-task and adapt to change quickly

  • Ability to follow and improve defined processes and procedures

  • Excellent interpersonal and relationship building skills and ability to effectively and respectfully work with others

  • Flexible scheduling and work on nights and weekends if required or requested

  • Performs other related duties as assigned

 

To help you succeed, we provide:

  • Base salary commensurate with experience

  • Complete benefits package, including 75% of employee medical insurance, Simple IRA, paid vacation and more!

 

The job description above is intended to describe the general nature and level of work being performed by the person assigned to this job. Other duties may be assigned as needed.

 

Job Type: Full-time

 

Pay: $40,000.00 - $50,000.00 per year

 

Benefits:

  • 401(k)

  • 401(k) Matching

  • Dental Insurance

  • Health Insurance

  • Life Insurance

  • Paid Time Off

  • Parental Leave

  • Professional Development Assistance

  • Retirement Plan

  • Vision Insurance

 

Schedule:

  • Holidays

  • Monday to Friday

  • On Call

  • Weekends

 

Experience:

  • System Administration: 2 years (Preferred)

  • Network Administration: 2 years (Preferred)

 

License:

  • A+ Certified (Preferred)

  • Network+ Certification (Preferred)

  • CCNA Routing and Switching (Preferred)

 

Required travel:

  • 25% (Preferred)

 

Application Question:

  • Willing to work Afterhours when Requested

 

Additional Compensation:

  • Bonuses

Benefit Conditions:

  • Waiting period may apply

  • Only full-time employees eligible

 

 

 

 

 

COVID-19 considerations: We have full COVID-19 protocols based on guidelines and regulations.