IT help desk: A day in the life
Ever called an IT help desk and have trouble explaining your computer, printer, or other technical issue? It might be that you just don't know what you don't know. And the guy/gal on the other end of the line really wants to help but the communication gap may be getting in the way of resolving the issue.
For a funny video explaining what working in IT is really like, check out this link https://community.spiceworks.com/topic/2113950-funny-video-animation-explains-what-working-it-tech-support-is-really-like
If you want to arm your team with outside professional IT services, ProActive Information Management can help. Contact us at firstname.lastname@example.org or 804-897-8347.